• Opportunity, innovation, future.

• Kotter’s 8 steps.

• Energy.

• Excitement.

• Growth.

• Paradigm change.

• The New.

• Improvements.

• 10% genious

• Quality first.

• Kübler/Ross change curve… just stay the course, it will climb up again. … Will it?

• Trough of disillusionment.

• Frustration.

• Excited in the heart… sick in the belly… confused in the mind.

• Transformation chasm.

• Resistance, quicksand.

• 10% impatient winners.

• 10% losers in the trenches.

• 80% indifferent onlookers in waiting position.

• Hurt pride.

• Make it personal.

• Unintended consequences.

• Upstream negligence, downstream drudgery.

• Get it right first time.

• Listening.

• Vision, mission, strategy.

• Structure, process, process, process, tools.

• Communication, communication, communication.

• Communication, communication, communication.

• And communication.

•90% transpiration